|"It is always your next move."
- NAPOLEAN HILL
|"The jack-of-all trades seldom is good at any -
concentrate all of your efforts on one definite chief
- NAPOLEAN HILL
It goes without saying, rarely is anyone ever truly
accepting or grateful to receive criticism, even
constructive criticism. The truth is people are
more receptive to receiving and utilizing feedback
than criticism and for one simple reason. Criticism
is a process of casting judgment; feedback on the
other hand may be considered a criticism without
evaluation. Since feedback is not evaluative in
nature, it is more easily accepted. Feedback addresses
both areas requiring improvement and areas where
there is no need for any change.
This half-day course instructs the attendee
on how to present feedback to others regarding
their performance (actions or behavior), without
offending them. Through application of this
methodology you will be amazed at how people
will gladly accept listening to what you have
to say when you offer feedback. Attendees
will also learn to identify where changes
for improvement can and cannot be suggested,
and reasons why this is so.
To summarize, learning the techniques in this program
will foster greater acceptance to change for increased
performance and better interpersonal relations overall.
The teachings of this course can be universally
applied to all human interaction, such as personal
and social, not just career.
Attendees will learn how to provide feedback to
others on their performance (actions or behaviors)
in all areas of human interaction, as well as learn
how to accept feedback for improvement in their
Who Should Attend:
This course targets a broad audience as the benefits
from the application of this methodology can be
universally applied to anyone in a position to evaluate
or critique the performance of others, and is seeking
an impartial, and effective approach to do so. Sales
Professionals and Management are encouraged to attend.
- A clear understanding of the difference between
feedback and criticism.
- How to recognize specific actions or behaviors
and the result of those actions and/or behaviours.
- How to make an observation, describe the results
and impact of that observation, without criticizing
the individual, even if it is a negative one.
- How to present feedback to others in a neutral
fashion so that individuals will be receptive to
listening, and acting on suggestions offered by
you, for their own personal improvement.
- To understand that certain actions and behaviors
cannot be improved upon and reasons why this is
so, and how to recognize such behaviors and actions.
- To understand that when others perform well, feedback
should still be presented, why it is important,
and how it should be delivered.