"It is always your next move."
"The jack-of-all trades seldom is good at any - concentrate all of your efforts on one definite chief claim."

Personal Development

It goes without saying, rarely is anyone ever truly accepting or grateful to receive criticism, even constructive criticism. The truth is people are more receptive to receiving and utilizing feedback than criticism and for one simple reason. Criticism is a process of casting judgment; feedback on the other hand may be considered a criticism without evaluation. Since feedback is not evaluative in nature, it is more easily accepted. Feedback addresses both areas requiring improvement and areas where there is no need for any change.
This half-day course instructs the attendee on how to present feedback to others regarding their performance (actions or behavior), without offending them. Through application of this methodology you will be amazed at how people will gladly accept listening to what you have to say when you offer feedback. Attendees will also learn to identify where changes for improvement can and cannot be suggested, and reasons why this is so.

To summarize, learning the techniques in this program will foster greater acceptance to change for increased performance and better interpersonal relations overall. The teachings of this course can be universally applied to all human interaction, such as personal and social, not just career.


Attendees will learn how to provide feedback to others on their performance (actions or behaviors) in all areas of human interaction, as well as learn how to accept feedback for improvement in their own lives.

Who Should Attend:

This course targets a broad audience as the benefits from the application of this methodology can be universally applied to anyone in a position to evaluate or critique the performance of others, and is seeking an impartial, and effective approach to do so. Sales Professionals and Management are encouraged to attend.

Learning Objectives:

- A clear understanding of the difference between feedback and criticism.

- How to recognize specific actions or behaviors and the result of those actions and/or behaviours.

- How to make an observation, describe the results and impact of that observation, without criticizing the individual, even if it is a negative one.

- How to present feedback to others in a neutral fashion so that individuals will be receptive to listening, and acting on suggestions offered by you, for their own personal improvement.

- To understand that certain actions and behaviors cannot be improved upon and reasons why this is so, and how to recognize such behaviors and actions.

- To understand that when others perform well, feedback should still be presented, why it is important, and how it should be delivered.

Copyright ©2001-2007 Marketing and Training Solutions. All Rights Reserved. "Marketing and Training Solutions" and Marketing and Training Solutions logo are trademarks and service marks of Marketing and Training Solutions.Site Map. Developed by Mediaspex.