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High Impact Clinic: Personal & Professional
Development
Dealing
with Difficult People
In this workshop we explore how to effectively deal
with both difficult behaviour of individuals as
well as difficult client situations (internal and
external). We will explore ways in which to manage
our frustration level when dealing with frustrating
people and circumstances. We will learn tools to
apply for diffusing anger in order to produce harmonious
results in our relations with others. In a nutshell
we will cover different strategies in order to effectively
deal with difficult people in a variety of circumstances.
Communication Skills
Survivor Course
This interactive workshop delivers practical tips
on verbal and non-verbal communication, concentrating
on voice dynamics, and an understanding of the power
you hold to positively impact your communication
with others. Ensure clarity of meaning, and learn
methods to correct your ways, for improved communication.
Gain insight into your personal style to help effectively
remove barriers with others in the communication
process.
Internal Customer
Service: A Survivor Course
When most people think of customers, they think
of external relationships; clients are companies,
and various organizations that purchase our products
and/or services. This is not entirely true however.
In fact, a more encompassing definition refers to
client as 'anyone who we interact with in a professional
manner whereby there is a reciprocity or exchange
of service that ensues.' In this workshop we will
learn the key components for customer service excellence
when dealing with our internal customers (our colleagues)
in order to foster more harmonious relationships
and produce greater efficiency and results in our
daily interactions with others in the workplace.
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