Contact Centre Programs



Selling in today’s dynamic marketplace place has become extremely competitive such that building customers for life, has become even more reliant on exceptional customer management skills (sales and customer service). This half day (3.5 hour) interactive workshop is focused on providing participants with the tools and skills to further help retain, grow and develop new business relationships, particularly in dynamic industries such as finance, insurance and telecommunications. Whether saving business, cross-selling new products or closing new client accounts, this course covers an array of essential sales techniques to efficiently close business and create a loyal customer base.

Audience:

This workshop appeals to a broad audience, catering to Sales and Service Professionals in highly competitive industries such as Technology, Telecommunications and Insurance.

Objective:

To review and learn new tools and skills to assist with increasing the Sales Professionals ability to close more business, more efficiently.

Learning Outcomes:

- To understand the relationship between selling, customer service and how to build customers for life

- How to assess and filter non profitable client business while still performing due diligence

- Insight into a Customer Responsiveness Sales Model focused on increasing sales profitability

- Insight into different personality styles to better relate to all client types when selling

- Review of sales skills and techniques to improve your ability to garner information about customer needs.

- Learn a process to deal with difficult clients or client situations

- Learn and practice a 3-step process to handle any client objection

- Learn to recognize buying signals and when and how to employ appropriate closing techniques to win the business.



 
 
 
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