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Contact Centre Programs
Selling in today’s dynamic marketplace place
has become extremely competitive such that building
customers for life, has become even more reliant
on exceptional customer management skills (sales
and customer service). This half day (3.5 hour)
interactive workshop is focused on providing participants
with the tools and skills to further help retain,
grow and develop new business relationships, particularly
in dynamic industries such as finance, insurance
and telecommunications. Whether saving business,
cross-selling new products or closing new client
accounts, this course covers an array of essential
sales techniques to efficiently close business and
create a loyal customer base.
Audience:
This workshop appeals to a broad audience, catering
to Sales and Service Professionals in highly competitive
industries such as Technology, Telecommunications
and Insurance.
Objective:
To review and learn new tools and skills to assist
with increasing the Sales Professionals ability
to close more business, more efficiently.
Learning Outcomes:
- To understand the relationship between selling,
customer service and how to build customers for
life
- How to assess and filter non profitable client
business while still performing due diligence
- Insight into a Customer Responsiveness Sales Model
focused on increasing sales profitability
- Insight into different personality styles to better
relate to all client types when selling
- Review of sales skills and techniques to improve
your ability to garner information about customer
needs.
- Learn a process to deal with difficult clients
or client situations
- Learn and practice a 3-step process to handle
any client objection
- Learn to recognize buying signals and when and
how to employ appropriate closing techniques to
win the business.
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